Support information

Quick links:

Who can register an incident?

Incident progress

To be able to register an incident, you must be a registered user on Episerver World and your user account must be connected to an Episerver partner company. 

Register to Episerver World

Have you submitted an incident? You can always follow your pending incidents through your web browser. 

Pending incidents Developer Support
Pending incidents Managed Services

Support programs

 Emergency situations

Episerver offers two different Developer Support packages providing partners flexibility and assurance when it comes to their sites; Standard Support and Premium Support.

Read more about our support programs

If you are experiencing severe operational problems in critical situations, you can contact the Developer support via telephone, during the support hours.

Episerver Developer support should only be contacted by telephone in emergency situations, i.e. implementation of live sites, product launch, other severe operational problems and/or when someone from the partner company is on site at the customer. 

Read more about priority levels