EPiServer AB provides support to certified developers employed at, or affiliated to, EPiServer partner organizations. Read more about the support service in the support policy.

To be able to register an incident you must be a registered user on EPiServer World and your user account must be connected to an EPiServer partner company. 

» Register to EPiServer World

Availability

EPiServer Developer Support is available during the support hours Monday-Friday, 08:00-18:00 (CET). Please read the guidelines in the support process before registering an incident.

Phone Support will be unavailable during the following Swedish public holidays 2010:

January the 1st and 6th
April the 2nd and 5th
May the 13th
June the 25th
Decemeber the 24th  and the 31st

» Register an Incident (Requires Partner Access Rights)

Self Support

Have you tried solving the problem yourself? Check our Self support before registering your incident. Refer to the Documentation, FAQ and Developer Forum.

» Read more about Self Support 

Submitted Incident

Have you submitted an incident? You can always follow your pending incidents trough your web browser. You need your user name and the password from the confirmation e-mail you received after sending the support incident.

» View information regarding your pending incidents

Emergency Situations

If you are experiencing severe operational problems in critical situations, you can contact the Developer Support via telephone, during the support hours: Monday-Friday, 08:00-18:00 (CET). Call us at +46 8 555 827 00       .

EPiServer Developer Support should only be contacted by telephone in emergency situations, i.e. implementation of live sites, product launch, other severe operational problems and/or when someone from the partner company is on site at the customer. 

» Read more about priority levels