Inventory not reduced [11.4.1]

Kristoffer Lindén

Vote:

Hi!

We just moved from workflows to using SeriliazableCarts and after the upgrade the inventory is not reduced. If I have 28 and buys one item there is still 28 left.

Before calling

var orderReference = _orderRepository.SaveAsPurchaseOrder(cart);

I call

_cartService.RequestInventory(cart);

Just like the Quicksilver example. Should this be enough or do I have do something else?

/Kristoffer

#186001

Dec 08, 2017 13:41

Quan Mai

Vote:

Hi.

Just to make sure, how do you know there are still 28 left?

#186002

Dec 08, 2017 13:58

Kristoffer Lindén

Vote:

Hi!

I look under the Inventory tab for the current variant.

/Kristoffer

#186003

Dec 08, 2017 14:00

Quan Mai

Vote:

There are several places you can look at

Were the values in database (InventoryService table) updated?

Do you have the SKU to be tracked, and that specific warehouse to be tracked? The inventory will only be reserved if both of them are true.

#186004

Dec 08, 2017 14:11

Kristoffer Lindén

Vote:

Ok. The SKU is set to IsTracked = 1, how can I check to warehouse setting?
The value in the InventoryService table was not updated.

#186005

Dec 08, 2017 14:25

Quan Mai

Vote:

In the inventory tab in Catalog UI, the last column

#186006

Dec 08, 2017 14:28

Kristoffer Lindén

Vote:

Ok, Is Tracked is checked but not the checkbox "Tracked" just above the line in your picture. I guess that is the one missing?

#186007

Dec 08, 2017 14:30

Quan Mai

Vote:

The tracked checkbox above is at SKU level, so yes, you'd need that

#186008

Dec 08, 2017 14:31

Michael Nylund

Vote:

<p>Sorry to hijack this thread, but I encounter the opposite problem while dealing with digital products that shouldn't track the inventory. We're upgrading from commerce 10.8.0.0<span> to </span>11.8.3.0 and upon running the CartCheckout workflow we're now getting workflow error "Inventory tracking is disabled". But why is that an error? At SKU-level the checkbox is "not tracked" and it's inventory location has "Is tracked" also disabled. <img src="https://imgur.com/jPAHqRQ" alt="tracking" /></p>

#190597

Apr 12, 2018 14:57

Quan Mai

Vote:

Michael, feel free to create a new thread.

I don't think it's an error. It's just a warning you can safely ignore. Even better, you can download the workflow project, modify it to remove the inventory checking/requesting part completely.

#190601

Apr 12, 2018 15:13

Michael Nylund

Vote:

True :)

Ok thanks, yes I guess that's an option then. I tried providing some params to the work flow (namely "ShouldIgnoreAdjustInventory") which I thought would do it but doesn't.

#190602

Apr 12, 2018 15:27

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Inventory not reduced [11.4.1]