Delivering a great digital commerce experience C1

Member since: 2016

Hey,

So I was reading the "Delivering a great digital commerce experience" release by Epi with a lot of recommendations and other things. One thing I noticed however was this:

Isn't this like... exactly the opposite of what you should do? 3 for 2 entry level -> one item has $0 price. Then apply order promotion 10% off all, now this item has a negative price. Erik Norberg talked about it when he was testing out the new promotions a long time ago as well. Has been brought up several times too as far as I know.

Regards,
Joel Yourstone

#183314 Edited, Oct 11, 2017 11:45
  • Member since: 2011

    Hey Joel, we can't access file:///C:/Users/joeyou/Downloads/episerver_ecommerceguide_final.pdf ;)

    Kidding aside, I don't really know where is that recommendation coming from, or why it is there at the first place. I suppose that the reason behind it is to make sure the customers get the best discount possible. 

    Later version of Commerce should have made sure the price is never negative. If you can reproduce the issue, let us know. 

    #183322 Oct 11, 2017 12:03
  • Member since: 2007

    https://www.episerver.no/contentassets/cf632c659b554f77a3683e855d6dc8d0/episerver_ecommerceguide.pdf (P53)

    For most of the cases, the behavior is correct, In UK market this kind of discount is norm, within a 3 for 2 entry, If I have a coupon for 5% off on my order over £50, It should work. we don't have negative price issue for our promotions anymore with this combination of promotions.

    #183324 Oct 11, 2017 12:28
  • Member since: 2016

    But... the link works for me... why shouldn't it work for you???

    (I meant to link http://www.episerver.com/learn/guides/a-guide-to-mastering-ecommerce/ :P)

    Of course the customers should get the benefit from both order and entry level. But Quan, the prices would still be the same? Say you have 3 items in your cart, á $90, $100, $110, totalling $300. You have 3 for 2 and 10% off.

    If order comes first: $300 -> $270 spread out ($81, $90, $99), then minus $81 leading to the total of $189

    If entry comes first: $300 -> $210 then 10% -> $189

    So for the customer it becomes the same.

    But this begs the question, you say that negative prices is fixed. Does that mean that the 10% will be less than 10%, or does it now spread the 10% unevenly between the lineitems, to make it 10% on the order, if one lineitem has price 0?

    Nevermind, I got this twisted in my head... embarassed

    #183329 Edited, Oct 11, 2017 13:27
  • Member since: 2011

    I don't remember specific details (the pricematrix is quite (read, very) complex and I don't follow every change) - but I would say it will be the latter - the free item will receive 0, and the 10% will be distributed to the remaining items. Any negative price should be considered as bug. 

    We talked about having a  "Order Level Discount Amount" field on OrderForm, that would simplify things quite a lot - but I don't remember the direction of the discussion. It might be not possible due to breaking changes. 

    #183333 Oct 11, 2017 13:42
  • Member since: 2012

    I guess the issue with introducing such a field on OrderForm would be that you postpone the distribution of the discount to a later point where someone else have to implement it.

    I think most countries require you to show a VAT breakdown by rate on the receipt, at which point the order level discount amount have to be distributed on the line items to get a corresponding vat rate. Unless of course all your items you sell all have the same vat rate then it is a non-issue.

    #183375 Oct 12, 2017 12:57