Error: Workflow generated an exception, please look at the previous error for more details

Member since: 2007

Hi all,

In ECF Manager/Order Management/Carts/Open a cart Order/click More Action/Convert to PurchaseOrder/

Then i get: Failed to create purchage order. Error: Workflow generated an exception, please look at the previous error for more details.

Where can i read about the "previous error"?

#62126 Oct 15, 2012 14:12
  • Member since: 2012

    Hi Lucster,

    Currently, the error processing in the workflow actitivies isn't quite where it should be. Sometimes errors do not bubble up to the top level very well, hence the nebulous "prevoius error" message.

    Your best bet at the moment is to examine the System Logs in Commerce Manager and see at what point along the activities your exception is being thrown. You can find this in Commerce Manager by clicking Adminitration -> System Settings -> Logs -> System Logs.

    #62151 Oct 16, 2012 0:10
  • Member since: 2007

    Nope, reflected CartCreatePurchaseOrderHandler and no trace of loging. What you see is what you get :(

    #62184 Oct 16, 2012 13:28
  • Member since: 2012

    Hi Lucster,

    Could you specify your Commerce version? And could you provide replication steps that allow you to reproduce the error?

    #62207 Oct 16, 2012 18:37
  • Member since: 2007

    I don't know, it works localy, on the liveserver it works sometimes on some user carts, sometimes the SKUs don't follow to the order. It would be nice to know what are the criterias, like the user needs to have a default shipping adress or what ever.

    Product Version: 5.2 (build: 377), we will soon upgrade to SP2.

    #62209 Oct 16, 2012 22:05
  • Member since: 2012

    Keep in mind that if you do upgrade to SP2, the ability to convert a shopping cart to purchase order was removed due to a number of issues with cart to purchase order conversion.

    Regarding the issue, you should be able to create purchase orders even if the customer does not have an associated billing/shipping address (since you can technically convert "anonymous" shopping carts as well). Perhaps certain SKUs when added to cart and then converted are culprit. But without a reproducible case or log, it's a bit hard to diagnose :(.

    If you continue to have issues, you can generate a support ticket and we can troubleshoot it further from there.



    #62270 Oct 18, 2012 21:08
  • Member since: 2007

    Hi Richly,

    No i didn't know that this feature is removed. Does this change affect how the checkout procedure is programmed, or are the method backward compatible? We will wait for the upgrade to be implemented before taking further actions. Thank you for your support.

    #62273 Oct 19, 2012 8:59
  • Member since: 2012

    Hi Lucster,

    I'm not sure of any side effects of the change, perhaps somewhere else here can clarify that? But yes, the convert from shopping cart was removed in SP2, so you may want to hold off from upgrading to SP2 in the meantime. 

    #62491 Edited, Oct 25, 2012 19:41
  • Member since: 2012

    Hi Lucster,


    Your error seems to be related to metafields missing in your production environment. I've come accross this several times when the metafields or metaclasses don't match in dev and prod.



    #64676 Jan 07, 2013 8:38
  • Member since: 2007

    Thanks Sven, I will check for differencies.

    #64677 Jan 07, 2013 8:42