Click-through rate

Vote:
 

I got a question regarding Click-through rate:

Inside Find UI --> Manage --> "Most frequent searches":
If I click on the top search phrase (lets say its "sunscreen") I can see that clicks are tracked (I see top 5 most clicked results with nr of clicks).

If I then navigate to "Searches without relevant hits" I see "sunscreen" having 0% as click-trough rate. How can that be? I am missing something?

I am running the following versions: Episerver.Find 13.0.5 and Episerver.Find.Commerce 11.0.1

#206630
Aug 27, 2019 11:11
Vote:
 

It might be if you use search for different object types.

So you do one search on news that gives response and then one on events that gives no result.

I explain it a little here:
https://world.episerver.com/blogs/Henrik-Fransas/Dates/2015/2/how-to-do-custom-query-and-click-tracking-with-episerver-find/

#206635
Aug 27, 2019 13:35
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@Henrik: Yes, we are searching on different object types, but we are following the approach described in your blog post. 
It might be related to the implementation of trackId (as mentioned in one of the comments).

Thanks for pointing  me in the right direction! :)

#206647
Aug 27, 2019 20:48
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Glad to help!

Fun to see that you have one profile image when starting threads and another when replying to them, have you hacked Episerver World? :)

#206670
Aug 28, 2019 14:09
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I have cloned my self while I was on parental leave :D

#206672
Aug 28, 2019 14:13
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Thanks to Episerver support the issue is now solved:

The problem was that tracking of the query where using _statisticTagsHelper.GetTags(false) while tracking of the hit click was using _statisticTagsHelper.GetTags().

#206845
Sep 02, 2019 9:46