Is is possible to connect support cases in EPiDesk to the users AD account rather than create an account based on the e-mail adress? Or in some other way enable users to log in with their AD accounts to see their cases instead of using the ticket password?
Is is possible to connect support cases in EPiDesk to the users AD account rather than create an account based on the e-mail adress? Or in some other way enable users to log in with their AD accounts to see their cases instead of using the ticket password?