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Some of the things want to make sure.
Is user Active?
Have you assigned appropriate roles to that user (that have content access in CMS, https://world.episerver.com/documentation/developer-guides/CMS/security/Virtual-roles/ )?.
Hi.
I use the latest Alloy template that bases on CMS 11.12.0. I can log in as an Administrator without any problems. However, if I create new users - they cannot log in. There are no error messages both on UI and in logs.
The issue was reproduced on different computers.