A CSR can process a Return Authorization and a refund for a customer.
Here is the typical workflow: Select RA > Select Complete Return > Enter refund information > Confirm.
- If you return items that invalidate a discount, the refund value considers the invalidated discounts.
- A CSR can edit the refund amount but cannot refund more than the captured value of the original payment.
- If the refund amount is different from the suggested value, a message appears: "The amount you are refunding is different from the suggested refund total."