Process customer refund

Fixed in

EPiServer.Commerce 13.18.0


Oct 04, 2019


Apr 14, 2020


Closed, Acceptance tests pass


A CSR can process a Return Authorization and a refund for a customer.

Here is the typical workflow: Select RA > Select Complete Return > Enter refund information > Confirm.

Some details

  • If you return items that invalidate a discount, the refund value considers the invalidated discounts.
  • A CSR can edit the refund amount but cannot refund more than the captured value of the original payment.
  • If the refund amount is different from the suggested value, a message appears: "The amount you are refunding is different from the suggested refund total."