Area: Episerver DXC Service
Applies to versions: Not applicable

Creating an Episerver cloud account

This topic describes how to set up an Episerver cloud account, and to get access to the self-service capabilities included in Episerver Digital Experience Cloud Service. The Episerver cloud account identifies a user and ensures that proper authorization is applied when accessing information for your DXC Service projects.


You need an organizational email address like firstname.lastname@company.com, associated with an enabled business Microsoft Live account. If your organization already has a verified Microsoft account, you can also use this.

Note: Generic accounts like access@somedomain.com, or private hotmail-type accounts like my-private-mail@live.com, cannot be used.

Account access options

Select account access as follows from the Access Request form (below):

How it works

    1. Request access.

      Submit the following form for each customer/environment for which you want access. Make sure you provide correct and complete information. When Episerver receives the information, you are normally granted access within 3 business days. You receive an email notification when access is provided.

      Access request

      You must be logged in to submit the form.
      Select access options for account

      * Troubleshooting includes self-service access to application logs and to purge CDN cache.

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      See the Episerver Privacy Statement for information about storing and processing of personal data.

    2. Confirm the invitation and log in.

      After you receive an invitation email from Episerver, you can log in to the dashboard and the portals.

      1. Follow the instructions in DXC Service Dashboard to log in and access information for your projects.

      2. Follow the instructions in the DXC Service self-deployment guide to log in to the Management Portal and deploy.

      3. See Accessing Azure information to learn how to log into the Azure portal and access the information.

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    Last updated: Apr 25, 2018