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Hi dear customer, partner and colleague.
Today marks 365 days since I joined Epi as Product Director for DXP. During my first 11 months at this company the Find product and service was managed by a colleague of mine, but its whereabouts was always on the radar of several reasons. The main reason was (and still is) that Find is a corner stone in our Customer-Centric Digital Experience Platform (DXP). It needs to operate as a clockwork and allow customers and partners to innovate and deliver a great end-user experience.
What happened last year:
Listening to you, our customers and partners, in January and early February helped us put new spotlight on our plans and current efforts. The focus on delivering a great customer-experience 24/7/365 had to improve. Of that reason the roadmap for Episerver Search & Navigation (the name Find has from now on) has just been updated.
Here’s summary of the changes we have made, and decisions taken since January 2020:
Improving the customer experience is crucial, and I promise that we will be even more transparent with you going forward. If you’re a customer to the Digital Experience Platform, you will soon see your daily Search & Navigation usage, uptime and performance in the DXP Management portal in Q2 together with other interesting usage data.
Thanks for reading this and I would love to get your feedback in the comments field below. I'll get back to you with a new update on our progress in month or so.
Product Director for Episerver Search & Navigation (Find), and the Digital Experience Platform