Problems with downloading documents from docrepository

 
Hi everyone, We implemented a EpiServer solution for a customer's intranet. This website is not reachable from outside and is only accessible for the customer's own employees. The website uses a docrepository and it has some Excel files and some PowerPoint documents in it. There is a page on the website where some files from this repository are available for download. When one starts downloading a file with size less than 100KB, the download completes without any problem. However, when one tries to download a larger file (> 100KB), an error page is displayed which says "Internet Explorer cannot display the webpage". Also a "page not found" error message has been seen. We made sure those files really exist in the repository. Does anyone know what might be happening here? Can there be an explanation for this behaviour from an EpiServer point of view or does it has something to do with user specific settings like a policy, a proxy or a firewall? Regards, Hugo Verheijen.
#13177 Aug 24, 2007 11:07
  • Member since: 2005
     
    Hello I suspect you have encountered the following issue: http://www.episerver.com/templates/page.aspx?id=3802&epslanguage=EN If so, you need get the hotfix from Microsoft that solves the problem. The adress to the relevant kb-article is http://support.microsoft.com/?kbid=902780. Regards Per Gunsarfs
    #15498 Aug 24, 2007 11:41
  •  
    Hi Per, I've read the articles you gave me and I am convinced it is indeed the same problem. Thank you very much for helping me! Regards, Hugo Verheijen.
    #15499 Aug 27, 2007 16:09
  • Member since: 2006
     

    Seems like this could be my problem, too. But the link (http://www.episerver.com/templates/page.aspx?id=3802&epslanguage=EN) is dead. What document did it point to?

    Best regards/Pär

    #28464 Mar 09, 2009 16:33
  • Member since: 2005
     

    Hi

    The problem showed itself in EPiServer CMS 4 in the way that you got an error when you tried to download a versioned file larger than ~60k. The problem was a Windows 2003 SP1 problem. The relevant Microsoft kb-article seems to still be in place:

    http://support.microsoft.com/?kbid=902780

    If you need further information I'd suggest you contact our support department. I haven't encountered the problem in quite some time and this is pretty much all I can remember :)

    Regards

    Per Gunsarfs
    EPiServer CMS Development Team

    #28465 Mar 09, 2009 17:01