Bugs in the installation


We have several problems with our web that is based on EPI. For example we have a form for people to fill in. And we have chosen that we want the filled in forms to be both emailed and saved in the database. Everything is working but we do not get any email (the email address is ok). The problem is that our technical partner, that have installed EPI and our web, charges us for updating this bug (and all other bugs).

Should it be like this, should we pay for them fixing the bugs in the installation???

Is it like this with all suppliers that use EPI?

Very strange. 

#19684 Apr 25, 2008 14:27