KB Article RSS Feed /kb/search/?rss=true Listing of KB Articles Security certificates not generating after upgrading to version 9.2 /kb/178893 KB article detailing steps to resolve certificate errors after installing version 9.2. Thu, 25 May 2017 16:04:35 GMT Ektron eSync Episerver Load Balancing Example - Configuring Events over WCF with TCP/IP /kb/178833 This KB shows an example of how to configure events for Episerver load balancing. Wed, 24 May 2017 14:42:29 GMT Other Episerver CMS Unable to remove existing Solr configurations leveraging the Ektron Solr Administration UI in 9.2 Solr /kb/178798 In Ektron's 9.2 implementation of Solr, you cannot remove existing configurations with the UI. Mon, 22 May 2017 19:05:39 GMT Ektron Search Reducing size of Ektron Windows Service folder /kb/178675 In some cases, the Ektron Windows Service 40 folder can grow quite large. Here are folders from which you can remove files. Wed, 17 May 2017 13:20:05 GMT Ektron eSync Menus with target of popup opening in a new tab /kb/178621 Recommendation for menu links opening in a new tab as opposed to a  new window. Tue, 16 May 2017 14:52:14 GMT Editor Ektron New content not indexed by Solr and JDBC Driver Error in Manifold CF logs after Windows update /kb/178480 After Windows update, new content not indexed by Solr, and JDBC Driver Error in Manifold CF logs. Thu, 11 May 2017 13:08:02 GMT Ektron Search Data at the root level is invalid. Line 1, position 1. Error when uploading to library /kb/178270 Error "Data at the root level is invalid. Line 1, position 1. " when uploading to the Library Mon, 08 May 2017 15:05:31 GMT Troubleshooting Ektron How To Search Framework API Tutorial /kb/178216 Contained in this KB is a code sample which explains some of the ins and out of the Search Framework API. Mon, 08 May 2017 15:04:52 GMT Search Canonical URLs and Ektron /kb/178101 Information on working with Canonical URLs within Ektron Tue, 02 May 2017 11:38:33 GMT Ektron How To Registering an Ektron site with Solr /kb/178092 This KB lists the steps to register a site with Solr. Mon, 01 May 2017 14:28:37 GMT Ektron Search Dot Notation Support Removed In Dojo JavaScript Loader In Episerver 10 /kb/177808 This article contains information on the breaking change with dot notation. Wed, 19 Apr 2017 20:15:29 GMT Subject Editor Magic Number And Signature Audit For File Upload Security /kb/177752 This article contains recommendations for additional magic number file upload security. Wed, 19 Apr 2017 13:40:59 GMT Security How to upload files to episerver.sharefile.com /kb/177754 Details on how to upload files to the Support team using episerver.sharefile.com Wed, 19 Apr 2017 12:16:23 GMT Episerver CMS Ektron How To How to Determine your Episerver Database Version /kb/177640 This KB shows how to identify your Episerver database version, as well as which package it should correspond to. Tue, 18 Apr 2017 18:25:52 GMT Episerver CMS Episerver Commerce Database Preview unavailable on copied page types /kb/177639 Previews not available on page types copied through the user interface. Mon, 17 Apr 2017 16:32:18 GMT Episerver CMS Editor Error syncing custom tables: "Table '' specified in the current sync scope does NOT exist" /kb/177515 In some cases, syncing custom tables fails with the following error: "Table '' specified in the current sync scope does NOT exist". Thu, 13 Apr 2017 17:09:46 GMT Ektron eSync If Episerver Languages add-on is installed, projects cannot be deleted /kb/177490 The Delete option in the projects gadget and project bar is grayed out when the Episerver Languages add-on is installed. Wed, 12 Apr 2017 20:20:50 GMT Subject Configuration Other Add-ons EventsPublishedContent Event Does Not Fire When Service API Adds Product To System /kb/177491 This article contains information on why the EventsPublishedContent event does not fire when using a service to add the product. Wed, 12 Apr 2017 20:17:36 GMT Subject API Commerce How to get all languages tied to a fallback language /kb/177489 This article contains a code sample to retrieve all languages tied to a fallback language. Wed, 12 Apr 2017 19:33:47 GMT Subject Globalization API How To Sample code Links to products in specific catalog(s) give 404 errors /kb/177392 If a catalog name also exists as a CMS page name, links to the Commerce or CMS content may give a 404 error message. Mon, 10 Apr 2017 19:09:03 GMT Episerver Commerce Commerce Missing block and media folders in assets pane /kb/176822 The block and media folder trees don't show up in the assets pane Tue, 28 Mar 2017 12:26:06 GMT UX Episerver CMS Solr Not Indexing Smart Form Content with Large Fields /kb/176667 Smart form content items with a field larger than 32766 bytes are skipped in Solr indexing. Thu, 23 Mar 2017 14:27:49 GMT Ektron Search Sorting Limitation in the Admin/Config/Edit Categories /kb/176402 This article will provide a sample workaround for the limitation in the admin UI for sorting categories. Fri, 17 Mar 2017 17:44:47 GMT Subject Other Add-ons Product Episerver CMS API How To History of Ektron Solr Crawls /kb/176346 Here is how to view time periods of previous crawls. Thu, 16 Mar 2017 13:24:10 GMT Ektron Search Windows Authentication users can't be deleted /kb/176159 You cannot delete a user created with Windows authentication. Mon, 13 Mar 2017 13:10:02 GMT Troubleshooting Episerver CMS How To Determining largest tables within a database /kb/176160 Instructions for determining the largest tables within a database. Mon, 13 Mar 2017 13:08:52 GMT Episerver CMS Ektron Database eSync MessageSecurityException: An unsecured or incorrectly secured fault was received from the other party. /kb/176157 eSync error during AllowInitialSync: An unsecured or incorrectly secured fault was received from the other party. Fri, 10 Mar 2017 22:15:48 GMT Subject Product Ektron eSync Installing Commonly Used IIS Features Using Powershell /kb/176156 This article provides a set of powershell commands which will install commonly used IIS features. Fri, 10 Mar 2017 19:05:39 GMT Configuration Episerver CMS Episerver recycle bin(trash) appears to be blank /kb/175844 Recycle bin appears empty in the user interface. Mon, 06 Mar 2017 15:02:35 GMT Configuration Episerver CMS Initial eSync not completing when syncing to min database /kb/175921 In some cases, initial syncs consume large amounts of memory and never complete. Mon, 06 Mar 2017 15:02:00 GMT Ektron eSync Solr 6.2.0(Ektron 9.2) issue: Site registration failing on Server 2008r2 /kb/175586 Installing the newest version of Solr(6.2.0 for Ektron 9.2) on a Server 2008r2 VM does not allow registration of Ektron sites and gives an error. Thu, 23 Feb 2017 18:26:56 GMT Ektron Search IE 11 20 seconds to load, delays Videos play starting /kb/173884 Delayed MP4 video playing occurs in IE 11. Runs fine in Chrome and Firefox Thu, 09 Feb 2017 16:24:56 GMT Troubleshooting Ektron UTC Converter Error when upgrading to 9.2: UTC Conversion failed /kb/174669 In some cases the UTC Converter will timeout when upgrading a database to 9.2. Wed, 01 Feb 2017 20:19:14 GMT Installing and upgrading Ektron Duplicate Product Entries IDs in Workarea /kb/174407 In some cases sync collisions can occur causing duplicate product entries to show in the workarea. Wed, 25 Jan 2017 21:04:14 GMT Ektron eSync Commerce Unable to delete content /kb/174203 You go to delete a piece of content but there is no Delete option in the menu Tue, 24 Jan 2017 19:15:17 GMT UX Ektron Missing Text message in UX /kb/174345 When viewing UX, you may run into a message for missing text for a particular language Tue, 24 Jan 2017 19:12:17 GMT UX Episerver CMS Episerver Forms and AA Conformance /kb/174211 There have been questions about how Episerver Forms is accessible for those with certain disabilities. More specifically, how does Episerver Forms conform to AA Web Content Accessibility Guidelines (WCAG) 2.0? Mon, 23 Jan 2017 18:48:52 GMT Other Add-ons Episerver CMS Episerver Add-ons Creating the Sample eCommerce site, QuickSilver /kb/172268 These steps allow you to create a sample commerce site for development and testing. Mon, 16 Jan 2017 14:48:59 GMT Episerver Commerce Is There Support for Multiple Master Languages in a Multi-Tenant/Site Setup? /kb/173966 For a multi-site/tenant setup, one master language is defined. Could there possibly be more than one master language since you are dealing with multiple sites? Mon, 16 Jan 2017 13:10:20 GMT Other Episerver CMS Preview unavailable in edit mode /kb/173987 Preview unavailable edit mode Mon, 16 Jan 2017 11:53:50 GMT Configuration Episerver CMS Re-indexing Search /kb/173956 This guide will show you how to manually force a re-indexing for Search Fri, 13 Jan 2017 14:41:14 GMT Episerver CMS Episerver Find Search Checking Microsoft Search Server 2010 Crawl Logs /kb/173840 Where to find Search Server 2010 Crawl Logs Wed, 11 Jan 2017 13:58:43 GMT Ektron Search Extending LibraryManager.DataClasses.LibraryData sorting using LINQ /kb/173747 Extend LibraryData sorting  is enabled through the use of LINQ the link to LibraryManager API is http://documentation.ektron.com/cms400/EDR/Web/EDR.htm#FrameworkAPI/Content/ LibraryManager.htm%3FTocPath%3DFramework%2520API%7CContent%7C_____4 Mon, 09 Jan 2017 15:04:22 GMT Subject API Alerting the default sort order of workarea listings /kb/173743 How to alter the default sort order of content within the workarea Mon, 09 Jan 2017 14:36:32 GMT Ektron How To Find UnifiedSearch() Sample Template /kb/173744 This is a sample template that uses Find and UnifiedSearch() to return the results. Mon, 09 Jan 2017 14:36:20 GMT Subject Product Episerver Find Sample code Issue Adding Packages To Bundles in Catalog UI /kb/173428 This article covers the issue that users are having with adding packages to bundles in the new Catalog UI. Fri, 06 Jan 2017 14:01:23 GMT Subject Product Episerver Commerce Commerce [DirectoryServicesCOMException (0x80072030) There is no such object on the server] /kb/173429 EditUser and AdminGroup pages not loading in Episerver CMS UI for some users. Fri, 06 Jan 2017 14:00:49 GMT Subject Configuration Product Episerver CMS Users Health Check for Solr /kb/173456 This article can help you identify issues with your Solr installation. If issues are found, the article explains your next steps. Fri, 06 Jan 2017 14:00:29 GMT Ektron Search Static Files Return 302 Outside Edit Mode /kb/173538 Static Files Return 302 Outside Edit Mode Fri, 06 Jan 2017 13:59:27 GMT Troubleshooting Episerver CMS Remote Events High CPU/Network Utilization Bug Found in CMS 10 /kb/173539 Remote Events High CPU/Network Utilization Bug Found in CMS 10 and fixed in 10.3.1 Fri, 06 Jan 2017 13:58:34 GMT Troubleshooting Episerver CMS Set <staticFile> Configuration in web.config to Ensure Latest Media Files Retrieved Client Side /kb/173719 Media asset caching is controlled by configuration. The associated class that handles this is EPiServer.Web.StaticFileHandler Fri, 06 Jan 2017 13:53:27 GMT Configuration Episerver CMS How to fix issue of ektroncrawldb.backup becoming too large /kb/173620 In 9.1 Solr versions there is an issue where compacting the crawl database backup file does not work. Here is how to fix that. Tue, 03 Jan 2017 18:00:28 GMT Ektron Search Solr Log Locations /kb/173427 Ektron Solr Log locations Fri, 23 Dec 2016 20:17:11 GMT Ektron Search Basic Troubleshooting /kb/173426 How to do basic troubleshooting Fri, 23 Dec 2016 20:13:08 GMT Ektron How To Last sync time showing different value than expected /kb/173357 After upgrading the Ektron windows Service to 9.2 earlier versions of the product show incorrect last sync time. Fri, 23 Dec 2016 18:25:37 GMT Ektron eSync Commerce v10 Upgrade Error: "Switching AllowNulls to false is only supported for catalog meta classes" /kb/173409 When upgrading to Commerce 10.1.1, you might encounter the following error upon site startup: "Switching AllowNulls to false is only supported for catalog meta classes." Fri, 23 Dec 2016 12:20:36 GMT Episerver Commerce Critical Steps when Upgrading Ektron's Solr to 6.2.0 for Ektron version 9.2 /kb/173247 There are a few critical steps when upgrading Solr to the latest version. Fri, 16 Dec 2016 17:07:01 GMT Ektron Search Metadata Server Control Does Not Return Expected Tags /kb/173084 This is an article that describes some known mistakes with using the Metadata Server Control. Fri, 16 Dec 2016 15:39:59 GMT Subject Product Pagebuilder Ektron API How To How To Set EPiServerLogin Cookie Secure Flag /kb/173086 This article describes the step needed to set the secure flag on the episerver login cookie. Fri, 16 Dec 2016 15:39:04 GMT Subject Security Configuration Product Episerver CMS Authentication Error When Clicking On Create User and Administrator Groups /kb/173089 The error described in this article occurs on EditUser.aspx and AdminGroup.aspx pages. Wed, 14 Dec 2016 14:02:34 GMT Subject Configuration Product Episerver CMS Authentication Multi-words synonyms don't work if query contains WithAndAsDefaultOperator /kb/173082 This article describes the Multi-words synonyms don't work if query contains WithAndAsDefaultOperator Tue, 13 Dec 2016 19:02:00 GMT Subject Product Episerver Find Search How to Get Find Autocomplete Results Only For the Current Language Branch /kb/172673 How to Get Find Autocomplete Results Only For the Current Language Branch Tue, 13 Dec 2016 18:44:50 GMT API Search How to Setup an Older (Prior to Version 9) Episerver Site Without Deployment Center /kb/172670 Setup older version of Epi without using the deployment center Tue, 13 Dec 2016 18:42:51 GMT Episerver CMS How To Error in Edit - Unable to connect to the web server. What would you like to do? /kb/173061 Unable to connect to the web server error when trying to edit. Tue, 13 Dec 2016 18:40:42 GMT Episerver CMS Editor Want to cause a break-up? Change your connection string /kb/172640 Changing your connection strings can cause eSync to fail because the previous connection strings are saved in the scheduler table. Tue, 13 Dec 2016 18:38:49 GMT Ektron eSync EWS Error: Could not find a part of the path /kb/172639 Initial sync failing with "unable to access path error" can be a drive issue. Read on for the solution. Tue, 13 Dec 2016 18:38:39 GMT Ektron eSync 'Caller was not authenticated by service' error during sync after disabling TLS 1.0 /kb/172637 'Caller was not authenticated by service' error during sync after disabling TLS 1.0 Tue, 13 Dec 2016 18:38:25 GMT Ektron eSync MS Office Add-on Support for Latest Versions /kb/172405 The current version of the Episerver Publish from Office add-on only supports up to version 8 of CMS. Tue, 06 Dec 2016 16:25:27 GMT Episerver Add-ons Shell Initialization Errors in Commerce Manager When Updated to v10 /kb/171563 Upon upgrading Commerce Manager to version 10, when trying to open the Commerce Manager site, you might encounter shell initialization errors. Wed, 30 Nov 2016 13:46:38 GMT Troubleshooting Episerver Commerce Link Search Timeout Error /kb/172026 Steps for resolving timeout error thrown when performing a link search Wed, 23 Nov 2016 19:54:16 GMT Ektron Search External links are converted to permanent links /kb/171892 When adding an external link in edit mode, if the link exists in the system it will be converted to a permanent link Mon, 21 Nov 2016 14:14:21 GMT Content authoring Episerver CMS Editor Empty Recycle Bin - Episerver 6 /kb/171711 Recycle bin not emptying in episerver 6 Tue, 15 Nov 2016 17:27:36 GMT Content authoring Episerver CMS Database Java memory heap limits causing issues with Solr crawls completing /kb/171667 Java memory limits can prevent crawls from completing. Mon, 14 Nov 2016 21:50:22 GMT Ektron Search How To Add HttpOnly Flag To The ECM Cookie /kb/171603 This article describes the configuration setting for implementing HttpOnly with the ECM cookie. Mon, 14 Nov 2016 15:22:16 GMT Security Configuration Ektron How To Work With SEO Server Control /kb/171606 This article demonstrates the code needed to work with the SEO Server Control Mon, 14 Nov 2016 15:21:42 GMT Ektron API Sample code ContentManager.GetList(ContentCriteria) -SQL Exception Invalid column name 'nav_name'." /kb/171605 ContentContentManager.GetList(ContentCollectionCriteria) :SQL Exception Invalid column name 'nav_name'." Mon, 14 Nov 2016 15:20:41 GMT Ektron Content Not Transferring After Initial Sync using Multisite /kb/171561 If you setup eSync and are using multisite and content is not moving over since the first sync, read on. Fri, 11 Nov 2016 14:20:29 GMT Ektron eSync Scheduled Jobs and Time Changes /kb/171562 Twice a year, depending on the geographical region the server is located, time either moves forward or backwards one hour. Due to change in time, users might notice that previously scheduled jobs may be offset by plus or minus one hour in the UI. Fri, 11 Nov 2016 14:18:05 GMT Troubleshooting Episerver CMS LDAP query limitation /kb/171104 Limitation within LDAP may prevent all users from being pulled into the CMS. Tue, 01 Nov 2016 19:52:18 GMT Episerver CMS Authentication Menu Permission Limitation /kb/171098 This article will describe the limitations around displaying menu items by permission. Tue, 01 Nov 2016 14:34:52 GMT Security Configuration Ektron Authentication How To A network-related or instance-specific error occurred while establishing a connection to SQL Server on EPIServer installation /kb/159733 Information on how to install localdb after the network-related or instance-specific error occurred while establishing a connection to SQL Server error is thrown Tue, 01 Nov 2016 13:15:00 GMT Episerver CMS Database Find Index Timeout with OnPublish Event /kb/170702 There are times you can experience a timeout error when doing an OnPublish index event with Find. An OnPublish event should not result in timeouts since it is indexing a relatively small amount of content during this time. Here are some things to consider when this occurs. Tue, 01 Nov 2016 13:12:47 GMT Troubleshooting Episerver Find Search Email Notifications Not Sending When Using Projects Mode /kb/171064 When using Projects mode in CMS 9 and above, you can tag specific users in project comments. Those users can get email notifications should SMTP be configured correctly in web.config. Sometimes, however, email notifications will not send out even though SMTP configuration is correct and connections to it are verified via Telnet (see link below on how to use Telnet to verify working SMTP). When you run the Notification Dispatcher job in CMS Admin, you see that "total number of sent messages are 0," even though you know that emails should be sent out. Tue, 01 Nov 2016 13:11:35 GMT Configuration Workflows and approvals Troubleshooting Episerver CMS Sample Ektron To Episerver Migration Code /kb/161187 This is a sample project that can be leveraged for migrating content from Ektron to Episerver Mon, 24 Oct 2016 15:45:36 GMT Episerver CMS Ektron API How To Sample code Installing CMO on Episerver 9 /kb/160563 How to Install CMO on an Existing CMS 8 or Greater Site Mon, 24 Oct 2016 15:38:19 GMT Installing and upgrading Troubleshooting Add-ons Episerver CMS Episerver Add-ons Active Directory Users and Groups Limit (1000) /kb/163168 LDAP queries are limited to returning 1000 objects (users and groups). Here are some suggestions to get around the query limit. Mon, 24 Oct 2016 15:36:23 GMT Episerver CMS API Authentication NumberOfVisitsCriterion cookie never expires /kb/163914 NumberOfVisitsCriterion cookie never expires, Here's some suggestions how to get around it Mon, 24 Oct 2016 15:34:26 GMT Episerver CMS Personalization DXC Service Partner information /kb/162160 DXC Service Partner information Tue, 11 Oct 2016 17:49:19 GMT Episerver DXC Service FAQ Expected Functionality of External Links /kb/162096 What happens when you add a link to external content that exists in the Episerver database Mon, 10 Oct 2016 19:12:29 GMT UX Episerver CMS Editor How to add a media item via the API /kb/161197 This sample covers how to add a media item using the API Fri, 07 Oct 2016 13:06:48 GMT Content authoring Episerver CMS API How To Sample code Reusing the same License.config file across multiple Episerver sites in your local environment /kb/159735 Reuse the same License.config file across multiple Episerver sites in your local environment Thu, 06 Oct 2016 17:04:41 GMT Configuration Episerver CMS How To Link Search: The wait operation timed out /kb/160694 Steps for troubleshooting 'the wait operation timed out' error from link search. Thu, 06 Oct 2016 17:00:37 GMT Troubleshooting Ektron Search Generating Full Memory Dumps /kb/160734 For troubleshooting issues such as high CPU usage or other performance problems, generating full memory dumps and debugging them with a tool such as Windbg help to pinpoint where in the call stack the problems are occurring. Thu, 06 Oct 2016 16:41:35 GMT Troubleshooting Episerver CMS Ektron How To Static Content Global Caching Policy /kb/159734 This is a sample static content global cache policy Wed, 28 Sep 2016 13:46:34 GMT Ektron API Performance Sample code Search Server 2010 Installation Prerequisites /kb/158342 Do not install Search Server 2010 without first having the prerequisites implemented! Tue, 27 Sep 2016 17:04:47 GMT Ektron Search Legacy Episerver FAQ's /kb/158339 List of faq's for legacy versions of Episerver Tue, 27 Sep 2016 14:50:36 GMT Troubleshooting Episerver CMS Episerver Commerce Episerver Find Episerver add-ons Episerver Support Tools /kb/158338 A list of tools that can help to troubleshoot Episerver issues Tue, 27 Sep 2016 14:47:48 GMT Troubleshooting Episerver CMS Episerver Commerce Episerver Find Episerver add-ons DXC Service /kb/158299 DXC Service questions and answers Mon, 26 Sep 2016 20:25:12 GMT Episerver DXC Service FAQ SharePoint connector /kb/158298 SharePoint connector questions and answers Mon, 26 Sep 2016 19:50:18 GMT Episerver add-ons FAQ WebSocket Protocol Issue When Upgrading /kb/157841 When upgrading the Episerver CMS UI, you may run into a websocket protocol issue. Thu, 22 Sep 2016 20:11:16 GMT Installing and upgrading Episerver CMS How To